WHO WE ARE

Pilipinas911 Inc. is the only privately-owned emergency dispatch company in the Philippines whose employees (call-takers, dispatchers, etc.) are internationally-trained and certified for emergency management. We provide emergency assistance to our members through our call-takers who provide guidance over the phone on what to do while our dispatchers assess and route emergencies to the necessary responder/s that can come to our members’ rescue: Police, Fire, and Medical.


ONE CALL TO OUR HOTLINE GETS…

  • Immediate response with medical and safety information to assist emergencies.
  • Nationwide network of approximately 7,000 emergency numbers. 


OUR PHILOSOPHY

  • To provide our clientele with world-class emergency assistance and dispatch services.
  • To provide immediate safety for emergencies.
  • To monitor emergency situations from start to finish.
  • To provide our clientele full-time 24/7 nationwide service.

 

WHY CHOOSE US?


INTERNATIONAL TRAINING AND CERTIFICATION

Our training is certified by the International Academy of Emergency Dispatch (www.emergencydispatch.org), a standard setting organization that promotes and benchmarks safety and emergency services worldwide.  The IAED has 54,000 certified members worldwide and has 3,000 communication centers in key cities all over the world that use its protocols (which includes 911 of the USA).  Please see Attachment A.


ZERO-MINUTE RESPONSE TIME

Our call-takers are registered nurses who are trained in the different emergency protocols. You get immediate assistance and guidance once you call while the necessary responders are en route to your location. We also have medical doctors on standby for extreme situations.


SINGLE POINT OF CONTACT

There are 7,000 emergency numbers nationwide. One Pilipinas911 Hotline number is all you need to get rescued, to secure safety.


COMPUTER-AIDED PROTOCOLS

PILIPINAS911 has a computer-aided system manned by certified and skilled call-takers.  We have invested well in technology to guide our call takers to act fast and efficiently during emergencies.


COORDINATED RESPONSE

In an emergency, a person’s instinct it to get in touch with only one appropriate responder when in fact and emergency sometimes needs multiple types of responders. For example in a stabbing incident, you do not only need an ambulance but also the police.

For medical emergencies requiring ambulance services, we also coordinate with the target hospital to find out the availability of their resources and to notify them in advance of the patient’s condition.


24/7

Emergencies do not select a time to strike, neither do we. Our operations are 24/7and span the entire Philippines.


NATIONWIDE NETWORK

No matter where you are in the Philippines, we will be able to find the nearest responder.